Thank you for taking the time to read the our terms and conditions. By using this website or placing an order with us, either by telephone or through our website, www.woodcocksmokery.com you agree to be bound by these terms and conditions. If you have any questions regarding these terms and conditions, please contact us using the contact details below.


Information about us and how to contact us

  • Who we are. We are Woodcock Smokery, a company registered in the Republic of Ireland. Our company registration number is 222312 and our office registered address is Woodcock Smokery, Gortbrack, Skibbereen, Co. Cork. Our registered VAT number is IE 7468936J.

  • How to contact us. You can contact us by telephoning us on +353 (0) 28 36232 or by writing to us via the contact page on our website or writing to Woodcock Smokery, Gortbrack, Skibbereen, Co. Cork, P81 FA03

  • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.


Our contract with you

When you place an order with us, your order is classed as an offer which, if accepted by us, will result in a binding contract. Acceptance of your order will take place when we email you to accept it at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because we have identified an error in the price or description of the product.

Unfortunately, we are not able deliver orders placed through the website to addresses in Australia, New Zealand or Russia. If you would like to have an order delivered to an address outside of the Republic of Ireland, please contact us via the website to discuss shipping costs.


Product description and substitution

Products and their packaging may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only.

Where you have provided your consent for us to do so we may substitute part or all of the product you have ordered for a similar product of an equivalent or greater value. The price of your order will not change.

Where you have indicated that you do not want a substitute product or having consented to receiving a substitute, a suitable substitute is not available, we will notify you and give you the opportunity to either cancel your order or wait for the affected product to become available.


Your right to make changes

If you wish to make a change to the product you have ordered please contact us and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your order, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.


Delivery

Unless otherwise agreed with you, we will deliver all products as close to the delivery date requested by you as reasonably possible. We use an overnight courier for delivery to most of the the Republic of Ireland. To the UK and other areas outside Ireland, delivery is via UPS.

Since most of our products are perishable it is always best if someone is available to receive and sign for the delivery, however you can arrange for the couriers to leave the goods without a signature if you are not going to be in. If you have any questions or issues with your delivery, it is best to contact us as a first point of call. We cannot take responsibility for any changes you may make to your delivery address or date through the delivery apps, as these changes automatically cause delays.

If delivery is delayed then we or our courier company will contact you to let you know and we will attempt to minimise the effect of the delay. Provided we do this and the delay is caused by an event outside of our control we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

The product will be your responsibility from the time we deliver the product to the address you gave us or in accordance with the alternative delivery instruction you gave the delivery company. You own the product once we have accepted your order and received payment in full.


Quality concerns

We take great pride in the quality and condition of our fish and it should reach you in the best possible condition. When you receive your order, please keep refridgerated until you wish to consume it, although it is not essential (like fresh, un salted/smoked fish) for it to be below 4 degrees C at all times, so don’t worry too much. It is an ancient way of preserving fish with salt and smoke before refrigeration after all! If you aren’t happy with what you find, please call us and if possible take some pictures. We will do our best to put it right. If you’d like a replacement order, we can send that out for you. As we handle fish, which changes with age, we do ask that you contact us with regards to quality concerns within one week of receipt of the order. For example, some of our wild salmon we like to mature for up to two months as this makes for an incredible, buttery texture and mineral rich flavour profile.

We cannot accept any responsability for the product once it has been opened and the vacuum seal has been compromised.

Your rights

If you are a consumer, we are under a legal duty to supply products that are in conformity with the contract. Additionally, for some products bought online or over the telephone, you have a legal right to change your mind and cancel the contract within 14 days of delivery of the product. However, you do not have a right to change your mind in certain situations, for example, where the contract is for:

  • perishable goods (this will include all fish products); or

  • a Woodcock Smokery Masterclass which has been booked for a specific date.

Where you have a right to cancel a contract and you wish to do so, you simply need to let us know that you have decided to cancel. The easiest way to do this is to contact us by telephone on +353(0)2836232 or by email.

If you cancel your Contract we will:

  • refund you the price you paid for the products. However, we may reduce your refund to reflect any reduction in the value of the products caused by your mishandling of them.

  • refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.

  • make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

We will refund you on the credit card or debit card used by you to pay.


Courses

 

When booking a course with us you agree to the following additional terms and conditions:

  • that you will inform us prior to booking of any medical condition or allergy of which we should be aware

  • that all bookings made are non-transferable and non-refundable, except when cancelled more than 30 days prior to the class – in this instance the booking can be refunded or transferred to an alternative date free of charge

  • that we reserve the right to refuse entry, in line with the Licensing Act 2003, to any customer displaying signs of intoxication or disorderly behaviour

  • that, to the extent that the chosen class involves products containing alcohol, you are or will be over 18 years of age on the date of the class.

  • That in choosing to handle knives for processing fish, you take full responsibility for your own judgment of ability when using them.

  • Woodcock Smokery is not liable for any injury occuring during your participation to a tasting or masterclass, or visit to the site in general.

Although we make every effort to avoid changes to our fish courses we reserve the right to alter the instructor or change the date, time or location of the class. Where we cancel the class or alter the date, time or location of the class and you cannot attend, you will be offered an alternative class or a full refund.

 

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy or reproduce part or all of the contents of the website in any form including, without limitation, its incorporation into or store in any other website, electronic retrieval system, publication or other work (whether hard copy, electronic or other) without our express permission.



Changes to the website

We may update our website and these terms and conditions from time to time, and may change the content at any time. We do not guarantee that our website, or any content on it, will be free from errors or omissions.


Governing law

These terms are governed by Irish law and you can bring legal proceedings in respect of the products in the Irish courts.